Gustavo Di Gennaro
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Activity overview
Latest activity by Gustavo Di Gennaro-
Gustavo Di Gennaro created an article,
Top Gun
Shell and Top Gun: Maverick have teamed up to celebrate the release of Top Gun: Maverick in cinemas. From the 5th May 2022 to the 29th June 2022 we will be giving away more than 200 prizes via week...
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Gustavo Di Gennaro created an article,
Can I order the card and key fob using the app?
You can only order a Shell Go+ card and key fob via the Shell Go+ website www.goplus.shell.com but not via the app.
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Gustavo Di Gennaro created an article,
I have the Shell app but would like to also have a Shell Go+ card or keyfob, what do I need to do?
Please log into your Shell Go+ account and go to the "order a card" section of the website where you can order a card and a key fob.
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Gustavo Di Gennaro created an article,
My Shell Go+ transactions have not updated properly so I have not been awarded my visit. What should I do?
If this happens please delete and reinstall the app to see if your visit counter has been updated. If this doesn't work please get in touch with our customer service team via live chat at www.goplu...
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Gustavo Di Gennaro created an article,
I lost my Shell Go+ card. How do I order a new one?
Please go to the "order a card" section of the Shell Go+ website, www.goplus.shell.com, where you can order a new one. Please note you need to log in to access this section of the website.
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Gustavo Di Gennaro created an article,
How do I complain about service I had at a Shell station?
We're sorry to hear you had a bad experience with us. We pride ourselves on friendly customer service, so we'd love to put it right. Please drop us a line via our webform and we’ll do our best to m...
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Gustavo Di Gennaro created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Gustavo Di Gennaro created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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Gustavo Di Gennaro created an article,
How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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Gustavo Di Gennaro created an article,
How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...